Terms & Conditions

DELIVERY

Here at Nook And Cranny Homewares we like to think we can offer our customers a range of products at very competitive prices.

To do so, we need to keep our overheads low, and as such we do not hold large volumes of stock on hand waiting for your order. If the item is listed with a price, we currently stock the item and can generally ship it within 2 business days. If the item is listed as "Out Of Stock", we can still take your order, however we will need to add approximately 3 to 5 business days to receive more stock to fill your order.

 

SHIPPING COSTS

Generally, your order will attract a nominal fee for shipping costs based on the total order value as follows:

 Order Value Shipping Fee
Between $0 and $50 $20
Between $51 and $100 $15
Between $101 and $250 $10
Over $250 FREE in Australia

 

Products that are labelled "FREE SHIPPING IN AUSTRALIA" at the bottom of the product description will not incur a shipping cost if purchased in Australia irrespective of the value of the order.

International Orders will be calculated on actual shipping rates.

 

REFUND - Standard Purchase

If you receive your product and it is damaged or not as described, please contact us immediately (sales@nookandcranny.com.au) and we will commence either a refund or replacement. You will be required to return the product to our address (PO Box 1480 Toowoomba QLD 4350). No shipping charges, relating to either the supply or return of the product, can be refunded.

 

REFUND - Free Stuff

Occasionally we will offer some products for free, provided you pay the shipping costs. If you receive one of these product and it is damaged or not as described, please contact us immediately (sales@nookandcranny.com.au) to discuss. As these items are free, there is no refundable amount, however we may be able to provide a replacement or alternative product from our FREE STUFF range. No shipping charges, relating to either the supply or return of the product, can be refunded.